OUR SERVICE CHARTER

Consultation

• FCMS works collaboratively with general practice and other health professionals to ensure best practice in the provision of after hours primary medical care.
• FCMS actively encourages patients to provide feedback through the provision of regular reply paid and anonymous surveys.

Accessibility

• FCMS provides access to after hours primary medical care during the defined after hours period.
• FCMS ensures that no patient is refused access to treatment on the basis of their sex, age, religion, ethnicity, sexual preference or medical condition.

Service Commitment

• FCMS strives to ensure the highest integrity and diligence of management and adherence to ethical business practice.
• FCMS utilises advanced infrastructure to complement best practice service delivery.
• FCMS strives to ensure best practice for GP recruitment, induction, monitoring and on-going support of all doctors.

Access to Personal Information

• FCMS will assist patients obtain appropriate access to the medical record of their after hours consultation according to Federal and State legislation.

Continuous Quality Improvement

• FCMS implements a high calibre continuous quality improvement program and is quality assured to an international QA standard.

Redress

• FCMS management and medical directors are personally available for the resolution of all complaints.

Accountibility and Audit

• FCMS utilises business systems which ensure transparency and accountability.
• FCMS is approved by the National Association of Medical Deputising Australia Ltd (NAMDS) in respect of its standards for medical deputising.
• FCMS is accountable to the Royal Australian College of General Practice in respect of its compliance with the accreditation and audit of general practice and medical deputising.
• FCMS is an AGPAL accredited deputising service.